Insights & Resources

Since 1983, Applied Concepts has been empowering dealerships and their staff to more effectively use the phones as a sales channel by providing training, data, accountability, and expert insights to drive lead conversion and sales.

Phone Skills 101 - Going from Good to Great

The average consumer will have completed around 14 hours of online research and have a vehicle in mind by the time they call...


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Tags: Foundational Topics, Sales, Service

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