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[Videos] COVID-19 Crisis - Complete Series of Best Practices

By Jose Morales

Applied Concepts is dedicated to helping you through this ever changing landscape, that is why we are currently offering our COVID specific scripts and coaching to help your employees maximize each phone call’s profit potential. Please click [HERE] or reach out to info@appliedconcepts.com to learn more. 

OVERVIEW

Let us help you navigate and optimize the role of the phone in this uncertain time.

 

ADJUST YOUR MENTALITY

Selling during the COVID-19 crisis is anything but business as usual. Learn how to adjust your approach.

 

FAILED CALLS

In a time of decreased call volume and shutdowns, you need to have a plan to make sure all inbound calls are handled properly.

 

SALES DEPARTMENT DURING COVID-19

Learn how to keep conversations with customers focused on business while exercising empathy over the COVID-19 crisis.

 

SERVICE DEPARTMENT DURING COVID-19

Your service department will be the primary driver of revenue during the COVID-19 crisis. Learn how to adjust your processes and staffing to reflect that reality.

 

Tags: COVID-19

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