Advanced Topics Research & Data Sales Service
In the hallowed halls of Applied Concepts, we often discuss a question that is central to helping our dealers sell more cars: what makes a customer interaction good or bad? If you ask...
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Advanced Topics Research & Data Sales Service
In the hallowed halls of Applied Concepts, we often discuss a question that is central to helping our dealers sell more cars: what makes a customer interaction good or bad? If you ask...
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COVID-19 Advanced Topics Sales Playbooks & Guides
In the age of texting and chat apps, where does a good ole fashioned email fit into the communication mix? The answer is — everywhere! Done right, email can be a great tool to bolster...
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COVID-19 Advanced Topics Sales Service Playbooks & Guides
Live chat on websites is very much en vogue right now — and for good reason. In the age of convenience, where information is available 24/7 and you can get almost anything on-demand,...
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Think back to when you were a student. Everyone knows that cramming for an exam isn’t the best approach to retain information and actually perform well. Yet we’ve all taken the route of...
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COVID-19 Advanced Topics Sales Service Playbooks & Guides
One of the biggest challenges faced by salespeople is getting on the radar of a prospect. The biggest challenge is likely staying on their radar. Fortunately, in an age where the average...
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COVID-19 Advanced Topics Sales Playbooks & Guides
Sending customers a video tour of the vehicle that they are interested in is a great tool to have in your toolkit. It does not need to be complicated, nor do you need fancy equipment. A...
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