Insights & Resources

Since 1983, Applied Concepts has been empowering dealerships and their staff to more effectively use the phones as a sales channel by providing training, data, accountability, and expert insights to drive lead conversion and sales.

Playbook for Sales Voicemails

Making outbound calls is a tough gig. On a good day, you may speak with 10% of prospects that you call, most of whom scurry...


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Tags: COVID-19, Foundational Topics, Sales,

Phone Skills 101 - Going from Good to Great

The average consumer will have completed around 14 hours of online research and have a vehicle in mind by the time they call...


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Tags: Foundational Topics, Sales, Service

[Video] COVID-19 Crisis - Best Practices for Dealerships
The world looks a lot different than it did just a few weeks ago. We hope for and expect this crisis to be temporary. In...

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Tags: COVID-19, Foundational Topics