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Topic: Sales

COVID-19 Advanced Topics Sales Playbooks & Guides

Email Selling Playbook
By Insights Team on June 16, 2020

In the age of texting and chat apps, where does a good ole fashioned email fit into the communication mix? The answer is — everywhere! Done right, email can be a great tool to bolster...

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COVID-19 Advanced Topics Sales Service Playbooks & Guides

Live Chat Playbook
By Insights Team on May 10, 2020

Live chat on websites is very much en vogue right now — and for good reason. In the age of convenience, where information is available 24/7 and you can get almost anything on-demand,...

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COVID-19 Advanced Topics Sales Service Playbooks & Guides

Text Message Selling Playbook
By Insights Team on May 3, 2020

One of the biggest challenges faced by salespeople is getting on the radar of a prospect. The biggest challenge is likely staying on their radar. Fortunately, in an age where the average...

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COVID-19 Advanced Topics Sales Playbooks & Guides

Playbook for Vehicle Video Tours
By Jose Morales on April 27, 2020

Sending customers a video tour of the vehicle that they are interested in is a great tool to have in your toolkit. It does not need to be complicated, nor do you need fancy equipment. A...

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COVID-19 Foundational Topics Sales Playbooks & Guides

Playbook for Sales Voicemails
By Mike Knowlen on April 27, 2020

Making outbound calls is a tough gig. On a good day, you may speak with 10% of prospects that you call, most of whom scurry off the phone before you even finish introducing yourself. The...

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Foundational Topics Sales Service

Phone Skills 101 - Going from Good to Great
By Josh Wheaton on April 4, 2020

The average consumer will have completed around 14 hours of online research and have a vehicle in mind by the time they call your dealership. Even if the consumer ends up buying...

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