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Topic: Service

Foundational Topics Sales Service

Core Concepts of Modern Auto Retailing
By Insights Team on November 15, 2020

You've probably heard it time and time again: how you sell cars is changing. Today, buyers expect a different experience than what your parents and grandparents expected. Changing...

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Foundational Topics Sales Service

Two Key Selling Methods in Auto Sales
By Insights Team on November 15, 2020

Have you given any thought to your sales methodology? It may seem like an esoteric concept that over complicates things. But spending some time thinking about the various sales methods...

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Advanced Topics Research & Data Sales Service

Effective Interactions in Car Sales
By Insights Team on November 15, 2020

In the hallowed halls of Applied Concepts, we often discuss a question that is central to helping our dealers sell more cars: what makes a customer interaction good or bad? If you ask...

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COVID-19 Advanced Topics Sales Service Playbooks & Guides

Live Chat Playbook
By Insights Team on May 10, 2020

Live chat on websites is very much en vogue right now — and for good reason. In the age of convenience, where information is available 24/7 and you can get almost anything on-demand,...

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COVID-19 Advanced Topics Sales Service Playbooks & Guides

Text Message Selling Playbook
By Insights Team on May 3, 2020

One of the biggest challenges faced by salespeople is getting on the radar of a prospect. The biggest challenge is likely staying on their radar. Fortunately, in an age where the average...

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Foundational Topics Sales Service

Phone Skills 101 in Car Sales
By Phil Stevens on April 4, 2020

The average consumer will have completed around 14 hours of online research and have a vehicle in mind by the time they call your dealership. Even if the consumer ends up buying...

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