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Phil Stevens

Foundational Topics Sales Service

Phone Skills 101 in Car Sales
By Phil Stevens on April 4, 2020

The average consumer will have completed around 14 hours of online research and have a vehicle in mind by the time they call your dealership. Even if the consumer ends up buying...

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Best Practices for Dealerships to Navigate the COVID-19 Crisis
By Phil Stevens on April 1, 2020

Adjust Your Mentality In this time of uncertainty, approach each conversation with empathy. The goal of a conversation during the COVID-19 crisis is inform and build relationships rather...

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