Customer demand for live chat is growing everyday, and Applied Concepts is committed to helping you navigate this reality. There's a bit more to it than meets the eye. Below are our top...
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Customer demand for live chat is growing everyday, and Applied Concepts is committed to helping you navigate this reality. There's a bit more to it than meets the eye. Below are our top...
Continue Reading
Advanced Topics Sales Playbooks & Guides
It’s an age-old question: Are great salespeople born or made? It helps to have a bit of charisma and a healthy dose of a rise-and-grind mentality, but what sets a great salesperson apart...
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We do a lot of mystery shopping at Applied Concepts, and one of the biggest areas of opportunity we find is improving a dealership's sales process. In particular, dealers fail to realize...
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Advanced Topics Research & Data Sales Service
In the hallowed halls of Applied Concepts, we often discuss a question that is central to helping our dealers sell more cars: what makes a customer interaction good or bad? If you ask...
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COVID-19 Advanced Topics Sales Playbooks & Guides
In the age of texting and chat apps, where does a good ole fashioned email fit into the communication mix? The answer is — everywhere! Done right, email can be a great tool to bolster...
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COVID-19 Advanced Topics Sales Service Playbooks & Guides
Live chat on websites is very much en vogue right now — and for good reason. In the age of convenience, where information is available 24/7 and you can get almost anything on-demand,...
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